Return & Refund Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made within 10 days of placing the order.
However, cancellation requests may not be entertained if the orders have been communicated to the sellers/merchant(s) listed on the Platform, and they have initiated the process of shipping, or if the product is already out for delivery. In such a case, you may choose to reject the product at the doorstep.
Nag Prakashan does not accept cancellation requests for non-returnable items like special edition books, or those sold at promotional prices. However, refunds or replacements can be made if the user establishes that the quality of the product delivered is not as described.
In case of receipt of damaged or defective items, please report the issue to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 10 days of receipt of products.
If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team within 10 days of receiving the product. The customer service team, after reviewing your complaint, will take an appropriate decision.
In the case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them directly.
In case of any refunds approved by Nag Prakashan, it will take 10 days for the refund to be processed and credited back to your account.

Return Policy:

We offer a refund/exchange within the first 10 days from the date of your purchase. If 10 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind.

To become eligible for a return or an exchange:

The purchased item should be unused and in the same condition as you received it.
The item must have its original packaging intact.
If the item was purchased during a sale, then the item may not be eligible for a return/exchange unless it is found defective or damaged.

You agree that certain categories of products/items are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.

For accepted exchange/return requests:

Once your returned product/item is received and inspected by us, we will send you an email to notify you about the receipt of the returned/exchanged product.
If the same has been approved after the quality check at our end, your request (i.e., return/exchange) will be processed in accordance with our policies.

For any further queries or concerns, please contact our customer support team at:
Nag Prakashan, 11 A U/A Jawahar Nagar, New Delhi
Email: nagprakashan@gmail.com